Privacy Policy

Home Helpers of New York LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit HomeHelpersNY.org (the “Website”) or interact with us by phone, email, SMS, or other channels.

Information We Collect

Information you provide: When you contact us, you may provide your name, phone number, email address, and mailing address, as well as details related to your inquiry.
Automatically collected information: When you visit our Website, we may automatically collect device and usage information (e.g., IP address, browser type, operating system, referring URLs, and pages viewed).

How We Use Your Information

  • To communicate with you: To respond to inquiries, provide our services, send important notices, and keep you informed about your case or inquiry.

  • Marketing & updates (with your consent): We may send updates, newsletters, or promotional communications via email, phone, or SMS. You can opt out at any time as described below.

  • Legal compliance: To comply with laws and respond to lawful requests (e.g., subpoenas, court orders).

Consent to Receive Text Messages (SMS)

You are not required to consent to SMS to receive our services. If you provide your phone number and opt in, you consent to receive texts regarding your inquiry and our services. Message and data rates may apply. You can opt out at any time by replying “STOP.” Reply “HELP” for assistance.

We do not sell, rent, release, or transfer your SMS consent or phone number to any third party for their marketing purposes. SMS opt-in data and consent are not shared or transferred.

Information Sharing and Disclosure

  • Service providers: We may share information with vendors that perform services for us (e.g., customer support, marketing, hosting). They are required to protect your information and use it only to provide services to us.

  • Legal requirements & protection: We may disclose information if required by law or if necessary to protect our rights, property, or safety or that of others.

  • No selling of personal information: We do not sell or rent your personal information. We do not sell, rent, release, or transfer SMS consent or phone numbers for third-party marketing.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure.

Your Rights and Choices

  • Marketing opt-out: You can opt out of marketing emails or texts at any time (emails: use the unsubscribe link; texts: reply “STOP”). We may still send non-marketing messages related to your ongoing services.

  • Access/updates: To access, correct, or update your information, contact us at Support@HomeHelpersNY.org.

Third-Party Websites

Our Website may link to third-party sites. We are not responsible for their privacy practices or content. Review their policies before providing information.

Children’s Privacy

Our Website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have, we will delete it.

Changes to This Privacy Policy

We may update this Policy from time to time. Changes will be posted here with a revised “Last Updated” date.

Contact Us

Home Helpers of New York LLC
405 RXR Plaza, Uniondale, NY 11556
Email: Support@HomeHelpersNY.org
Phone: 516-776-9993

SMS Terms & Conditions

1. Consent to SMS
By opting in, you agree to receive SMS messages from Home Helpers of New York LLC related to appointments, reminders, follow-ups, and service updates. Consent is not a condition of receiving services.

2. Types of Messages

  • Appointment reminders and scheduling

  • Follow-ups and service updates

  • Notices related to your inquiry

3. Message Frequency
Frequency may vary by context (e.g., up to 15 messages per week during active scheduling or case updates).

4. Fees
Standard message and data rates may apply based on your carrier plan.

5. Opt-In Methods
You may opt in verbally, through an online form, or by paper form where available.

6. Opt-Out Instructions
Reply “STOP” to any message to opt out. You may also contact us at Support@HomeHelpersNY.org or 516-776-9993 to request removal.

7. Help
Reply “HELP” for assistance or contact Support@HomeHelpersNY.org. For urgent SMS help, you may call 516-776-9993 (optional).

8. Data Use & Non-Transfer
No mobile information will be shared with third parties for marketing/promotional purposes. All categories exclude SMS opt-in data and consent; this information will not be shared with third parties or affiliates for their marketing. SMS consent is not transferable.

9. Standard Disclosures

  • Message and data rates may apply.

  • You can opt out at any time by texting “STOP.”

  • Reply “HELP” for help.

  • Delivery of messages may be subject to your wireless carrier’s coverage and network availability; carriers are not liable for delayed or undelivered messages.

We’re not a law firm or HUD agency. We coordinate with approved counselors and your chosen attorney. Your situation is unique; timelines and outcomes vary.